Returns & Exchanges

Returns & Exchanges Policy

Effective Date: December 26^th, 2024
At VIUZ, we prioritize customer satisfaction. If you're not completely satisfied with your purchase, our Returns & Exchanges Policy is here to help.

Returns

• Timeframe: Eligible items can be returned within 30 days from the delivery date.
• Condition: Items must be in their original condition, unworn, and with all packaging intact. Returns showing signs of wear or use will not be accepted.
• Exclusions:
• Sale items are FINAL SALE and cannot be returned or exchanged.
• Custom or personalized items (if applicable in the future) are non-returnable.

Exchanges

• Eligibility: Exchanges are accepted within 30 days of delivery. You can request a different size or style.
• Process:
  Contact us at Error! Hyperlink reference not valid. or contact@viuz.co with your order details to start an exchange.

Initiating Returns or Exchanges
If you're ready to initiate a return or exchange:

CLICK HERE to access the Return Request Form and follow the steps to complete your request.

Shipping Costs

• Domestic Returns: Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• International Returns: Customers outside of the United States cover their own return shipping costs.

Refund Processing

• Refunds: Allow up to 10 business days for processing once your return is received. Refunds will be issued to the original payment method.
• Notification: We'll send an email confirmation once your refund is processed.

Need Help?
Our customer support team is here for you:

• Phone: 949-229-0030
• Email: contact@viuz.co
• Website: viuz.co

Thank you for choosing VIUZ!