Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What shipping options do you offer, and how long will delivery take?
We offer both standard and expedited shipping options. Standard shipping typically takes 5–7 business days, and expedited shipping delivers within 2-3 business days. Delivery times may vary based on your location.
Do you offer free shipping on orders?
Yes, free standard shipping is available for U.S. orders over $100.
How do I initiate a return or exchange?
To start a return or exchange, visit the Returns & Exchanges section on our website at viuz.co. Complete the return request form or contact our customer service team at 949-229-0030 or contact@viuz.co. Include your order number and details to get started.
What is your return policy? Are there any exclusions?
- Eligible items can be returned or exchanged within 30 days of delivery if they are unworn, in their original condition, and include all packaging.
- Sale items are final sale and cannot be returned or exchanged. Custom or personalized items (if applicable) are also non-returnable.
Who is responsible for return shipping costs?
- Domestic Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- International Returns: Customers outside the U.S. are responsible for their own return shipping costs.
How long does it take to process a refund?
Refunds are processed within 10 business days of receiving the returned item. Refunds will be issued to the original payment method, and you’ll receive an email confirmation once your refund is processed.
Can I exchange an item for a different size or style?
Yes, exchanges are accepted within 30 days of delivery. Contact us to start the process, and we’ll assist with selecting the right size or style.
Orders
Below are some of are common questions about orders
How can I track my order after making a purchase?
Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to track your shipment via our website or the carrier’s platform.
Can I make changes to my order after placing it?
If your order hasn’t been processed, we’ll do our best to accommodate changes. Contact us immediately at 949-229-0030 or contact@viuz.co to request modifications.
What should I do if my order arrives damaged or incorrect?
If your order is damaged or incorrect, email us at contact@viuz.co with photos of the issue. We’ll resolve it promptly with a replacement or refund.
Can I cancel my order and get a refund?
Yes, if your order hasn’t shipped, you can cancel it for a full refund. If the order has shipped, you may initiate a return once it’s delivered, following our return policy
Products
Below are some common questions about our products
What materials are used in VIUZ products?
Our products are crafted with high-quality materials, combining durability with refined design. Details about the materials used can be found on each product’s page.
How do I determine the right size for bracelets, necklaces, or other accessories?
Size guides are available on the product pages to help you choose the perfect fit. If you need further assistance, feel free to contact us for support.
Do you offer customization options for your products?
Yes, we provide customization options on select products, such as engraving or personalized sizing. Check the product details or contact us for more information.
How should I care for my accessories to ensure they last?
To maintain the longevity of your accessories, clean them with a soft cloth and store them in a dry place. Avoid exposure to water, harsh chemicals, or direct sunlight. Specific care instructions are included with every order.